SHIPPING & RETURNS

DOMESTIC DELIVERY
All orders are sent via Speedpost Singapore Tracked Package within 3-4 business days.

INTERNATIONAL SHIPPING
Please note that there may be significant delays for all international shipments in and out of Singapore due to current Covid-19 pandemic.  All orders are sent via Speedpost Singapore Registered Package within 3-4 business days. Check the following link for INTERNATIONAL PACKAGE rates: https://www.singpost.com/postalrevisions

Note:
1. I must declare the actual value of the item(s) in each package.
2. I cannot be held responsible for item(s) lost or damaged once in the mail, or for any custom duties incurred when the package has reached your designated country.
3. Please allow at least two and a half weeks for your package to arrive. Check this link: https://www.singpost.com/send-receive/send-overseas for delivery time.

RETURNS
Each creation is lovingly handmade by me with greatest attention to details and shipped with extreme care. My creations are not pristine, there may be tiny flaws in the embroidery stitches, and tiny dust particles might get caught on the fabrics. Rest assured that I will not ship out my creations with glaring flaws. I accept no responsibility for any defects they may get once they leave my hands as they will be at the mercy of postal staff. Please consider your purchase carefully, as all sales are final (i.e., no returns/refunds/exchanges).

DOWNLOADABLE TEMPLATES
All sales are final. There will be no refunds/refunds/exchanges once the download link has been sent to you. If you do not receive our email that contains the download link, please check your Junk/Spam/Bulk E-Mail folder just in case our email was delivered there instead of your Inbox.

Please get in touch with me at cspinkmooncrafts@gmail.com if you have questions or concerns about your specific item.

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